Telluride Lodging LLC (“we,” “us,” or “our”) does not share client opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or other purposes unrelated to providing our direct residential property management services. Text-messaging originator opt-in data is treated as confidential.
1. Information we collect
Personal information
- Name, email address, phone number, and mailing address
- Payment information when you pay management fees, deposits, or related charges
- Property and business details: ownership entities, tax IDs where required for reporting, bank details for disbursements
- Lease and tenancy information when we manage on your behalf
- Opt-in records and timestamps for SMS, email, and similar channels
Non-personal information
- IP address, browser type, and device information
- Website usage and analytics
- Cookies and similar technologies
Operational records
- Maintenance requests, work orders, and vendor communications
- Owner statements, rent rolls, and accounting entries tied to managed properties
- Correspondence regarding leases, notices, and compliance
2. How we use your information
- Providing residential property management, leasing, and owner reporting
- Processing payments, escrow items, and owner disbursements as permitted by agreement and law
- Communicating about properties, maintenance, tenants, and account matters
- Maintaining records required for Colorado landlord-tenant and real estate practice
- Improving our website and client experience
- Security, fraud prevention, and internal audits
- Honoring your communication preferences and documented consent
3. SMS messaging and compliance
Program overview
With your opt-in, we may send text messages related to property management—for example appointment reminders, maintenance updates, payment notices, and service alerts.
Opt-in and consent
- We send promotional or account-related texts only when you have explicitly opted in.
- We retain timestamped records of opt-in actions.
- We aim to comply with the Telephone Consumer Protection Act (TCPA) and applicable state law.
Opt-out
- Reply STOP at any time to cancel SMS.
- We send a confirmation message; further messages stop unless you opt in again.
- We process opt-out requests promptly.
Message frequency and support
- Frequency depends on your properties and account activity.
- Reply HELP for assistance or contact info@telluridelodgingllc.com.
- Standard message and data rates may apply; carriers are not liable for delayed or undelivered messages.
SMS data protection
We do not sell SMS opt-in data. We may use service providers solely to deliver messages you have agreed to receive, or when required by law.
4. Sharing and disclosure
We do not sell, rent, or trade personal information. We may share data with:
- Service providers — payment processors, accounting software, maintenance platforms, and SMS vendors under confidentiality obligations
- Professional advisers — attorneys, accountants, or insurers when necessary for legitimate business purposes
- Legal compliance — courts, regulators, or law enforcement when required by law
- Business transfers — a successor entity in a merger or asset sale, subject to this policy or equivalent protections
Telluride Lodging LLC does not share client opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing unrelated to our direct property management services.
5. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No online transmission or storage is completely secure; we strive to follow industry practices for our sector.
6. Cookies and tracking
We may use cookies to remember preferences, measure traffic, and improve the site. You can control cookies through your browser; disabling them may limit some features.
7. Your rights and choices
- Request access, correction, or deletion of certain personal information, subject to legal retention needs
- Unsubscribe from marketing emails via the link in those emails
- Opt out of SMS by replying STOP
- Contact us to understand how we process your data
To exercise these rights, use the contact information in Section 10.
8. Third-party links
Our site may link to other websites. We are not responsible for their privacy practices. This policy applies only to information collected by Telluride Lodging LLC.
9. Changes
We may update this policy from time to time. The effective date will appear at the top. Material changes may be announced on our website or by email where appropriate.
10. Contact us
Telluride Lodging LLC
101 E Colorado Ave, Telluride, CO 81435
Phone: (470) 600-8029
Email: info@telluridelodgingllc.com
Website: https://telluridelodgingllc.com
By using our website and services, you acknowledge this Privacy Policy.